You leave with 3 specific ways to save time or win more work, or we build your first automation free.
You already paid to make the phone ring, through ads, referrals and years of reputation. Then it rings while you are under a house, with a client, or asleep. An AI phone answering service is not a robotic phone menu. It is a receptionist that knows your prices, your services and your calendar, picks up every single time, and turns the call into a booking instead of a voicemail nobody returns.
Answers every call, first ring
No hold music, no voicemail, no engaged tone. Your AI receptionist picks up every call at once, including the five that come in while you are already talking. It greets callers by your business name in a natural New Zealand voice, and handles them properly instead of asking them to try again later.
Knows your business, not a script
It is trained on your services, pricing, hours, service area and stock, and it looks things up live mid-conversation. Callers get a real answer on whether you have it and what it costs, not a promise that someone will ring back. Anything it should not answer becomes a message or a warm transfer to you.
Books the job while they are keen
The call ends with the work in your calendar, not on a list to chase. It qualifies the caller, checks your live availability, books the slot, and sends you the summary. After hours and weekends, the enquiries you used to find as missed calls on Monday are already booked in.
Named clients, live systems and reviews you can check. Not a demo booking form.
An AI receptionist that answers the phone, checks the live product catalogue mid-call and quotes real stock, instead of taking a message.
Real-time filtering on inbound lead lines: junk calls are intercepted before they connect, genuine callers go straight through.
“A spam call blocker that analyzes incoming calls, prevents the calls from connecting, and saves our clients from having to deal with cold calls. A huge time saver.”Mike, The Lead Guy
Booking the job is half of it. A nightly agent turns every completed job into a reconciled Xero invoice, ready to approve.
“Their systems genuinely transform the way you work. My only regret is not listening to them sooner.”Sandra Charlton, PestAway
Thirty minutes with both founders. We look at how your calls are handled now, where enquiries are leaking, and what an AI assistant would realistically recover in jobs and hours.
We take a limited number of audits each month so both founders can be on every call.
Mechatronics engineer (BE Hons, Auckland) and former control systems engineer at Fisher & Paykel Healthcare, where he engineered control systems for automated production lines and 6-axis robots. Alongside Jarod, he designs and builds the AI systems behind every Fiord build.
LinkedIn
Carpenter turned Head of Technology at Parihoa, leading AI and systems architecture. Founded EaseTech in 2022, building AI agents and automation for businesses across New Zealand.
LinkedInWill callers know they are talking to an AI?
We recommend it introduces itself as your virtual assistant, and most callers are fine with that once they get a straight answer immediately instead of voicemail. It speaks naturally, handles interruptions and does not read from a phone menu. If a caller asks for a person, or the conversation goes somewhere it should not handle, it takes a message or transfers the call to you.
Does it sound like a robot, or does it sound like a New Zealander?
It sounds like a person, with a New Zealand voice and New Zealand phrasing. That matters more than people expect: callers hang up on an accent that clearly is not local, in the same way they hang up on an offshore call centre. We tune the voice, pace and wording with you before it ever answers a real customer.
What does an AI phone answering service cost in NZ?
It is a one-off setup to build and train it on your business, plus a monthly fee covering the phone minutes, hosting and ongoing tuning. We quote after a free audit rather than off a rate card, because the right build depends on your call volume and what it needs to handle. Unlike a per-call answering service, the monthly cost does not climb every time your phone rings more.
Can it book jobs into our existing calendar or software?
Yes, that is usually the point of it. It checks live availability and writes the booking straight into the system you already run, whether that is Google Calendar, your CRM or your job management tool. It can also look up live data mid-call, like stock or pricing, so callers get a real answer rather than a call back.
What happens to calls it cannot handle?
You decide the boundaries up front. Anything outside them becomes a warm transfer to you, or a message with a full summary of the call sent by text or email. It is built to never invent a price or an answer. A clean handover beats a confident wrong answer every time.
How is this different from a human phone answering service?
A human answering service takes a message and passes it on. They do not know your prices, your stock or your calendar, so the customer still waits for a call back and you still do the work. An AI phone answering service is trained on your business specifically, answers the actual question, and books the job on the call. It also answers every call at once, at 2am, without a per-call fee.
How long until it is live?
Most builds go live within one to three weeks of go-ahead. We build it, test it against real call scenarios with you, and run it alongside your existing setup before it takes live calls. You hear it and sign it off before any customer does.
Who builds and supports it?
The two of us. Jarod Bunning and Jared Lean scope, build and support every project personally. There are no account managers and no handoffs, so when you want the wording changed or a new question handled, you talk to the person who built it.
We only take a handful of audits each month, so both founders can be on every call.
Our guarantee: leave with 3 ways to save time or win more work, or we build your first automation free.
Learn About Us
Fiord AI builds practical AI automation, AI agents and voice AI for New Zealand businesses, answering calls 24/7, following up every lead, and handling admin so your team can focus on the work that grows revenue.
