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Automated Reviews & Payment Confirmations

PipeX is a busy Wellington plumbing, gasfitting and drainlaying business running every job, invoice and customer through Fergus. Two valuable touchpoints still relied on someone remembering to do them by hand: asking happy customers for a Google review, and confirming that deposits had landed. We built an automation layer on their existing account that handles both, hands-free.

This build is part of our AI workflow automation services for NZ businesses.

Automated review flow routing high stars to Google and low stars privately to the owner

Project Information

Category :

Reviews & Payment Automation
Client :

PipeX Ltd
Service :

Workflow Automation (Fergus)
Delivered :

2026
Location :

Wellington, New Zealand

Project Challenges

Great work was not reliably turning into Google reviews, because asking felt awkward and was easy to forget. Customers who had paid a deposit would ring to check it had arrived, tying up the office. And any solution had to run off the tools PipeX already used, not add another system for the owner to manage.

Reviews Left on the Table – asking felt awkward and was easy to forget, so finished work went unreviewed.
Public Rating at Risk – one unhappy customer could dent the rating before the team knew there was a problem.
Payment Phone Calls – deposit-payers rang the office to check the money came through.
No New Systems – everything had to run on the Fergus account PipeX already used.

Project Results

On every job, the system now turns finished work into public reviews and paid deposits into reassurance. Happy customers are consistently pointed to Google, unhappy ones are caught privately before they can affect the public rating, and the office has stopped fielding payment calls, all with zero ongoing effort and live within about a week of go-ahead.

5 new 5-star Google reviews
in the first 8 days live

"Just wanted to say thanks again. 8 days up and running with 5 new 5 star reviews. Great to see and look forward to watching them climb from here."

Daniel McMenamin, PipeX

Smart Star-Routed Review Requests
Instant Branded Payment Confirmations
Forward-Only From Go-Live
One Review Ask Per Customer, Ever
Trade Accounts Automatically Skipped

Branded payment confirmation email on a customer phone

Project Summary

Two automations quietly watch PipeX's job and invoice activity and act at exactly the right moment: a review request when a completed job is paid, and an instant branded confirmation when a deposit or progress payment lands.

Tapping 4 or 5 stars sends the customer straight to PipeX's Google reviews page, while 1 to 3 stars routes privately back to the owner, so unhappy feedback never lands in public first. Every email is fully branded in PipeX's colours and sends from their own address, so customers never see a third party. It starts clean at go-live, never emails anyone about an old job, asks each customer for a review only once ever, and automatically skips trade accounts. Everything runs on infrastructure in PipeX's own name: nothing is locked in, it can be paused with one message, and wording or links are easy to adjust.

"O for Awesome. Outstanding service, easy to deal with and quick in the response and time taken from idea to execution. Would highly recommend."

Daniel McMenamin

PipeX